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Repair conditions

Please note that not all defects or damages can be repaired. For the processing of your repair request we would like to ask you to follow the steps and instructions we will send you after successful receipt of your request.

Please also note the following:

Please do not send us any items without the appropriate confirmation and address label from our side. For each repair request, a corresponding proof of purchase or proof of warranty is required. Requests that fall under the following categories will not be considered repairs:

  • Product Cleaning
  • Normal wear and tear Discoloration,
  • Soiling and abrasion caused by dark clothing.

Maison Mollerus has the right, at its sole discretion, to repair or replace items or refund the purchase price. The customer knows and agrees that a product for which a repair is made becomes the property of Maison Mollerus when it is replaced or when the purchase price is refunded to the customer. By submitting the repair request, the customer agrees to receive information about the status of his product as well as news from Maison Mollerus. The sending of promotional e-mails can be objected to at any time by clicking on the unsubscribe link in the promotional e-mail. Maison Mollerus Inc.

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